Frequently Asked Questions

Yes, we offer free shipping on all orders within the United States. There is no minimum purchase requirement, even for larger items like complete roof rack systems.

Standard delivery takes 3-5 business days after processing. Orders are processed within 1-2 business days. Larger items like complete roof rack systems and cargo carriers may take 5-7 business days due to package size.

Currently, we only ship within the United States. We are working on expanding our shipping capabilities to serve international customers in the future.

No, we offer tax-free shopping. The price you see is the price you pay. No sales tax is added at checkout.

Unopened, uninstalled products can be returned within 30 days of delivery for a full refund. The product must be in its original packaging and same condition as received. Contact us at info@merkubaexpress.com to initiate a return.

If your product arrives damaged, contact us within 48 hours of delivery at info@merkubaexpress.com. Include your order number and photos of the damage. We will send a replacement at no additional cost or issue a full refund.

Refunds are processed within 5-7 business days of receiving the returned item. Depending on your bank, it may take an additional 3-5 business days for the refund to appear on your statement.

Orders can be cancelled within 12 hours of placement. After 12 hours, the order may have already been processed and shipped. Email info@merkubaexpress.com with your order number as soon as possible.

Check the product specifications for compatible rail types (raised, flush, or bare roof) and dimension ranges. Measure your vehicle roof rails before ordering, and contact us at info@merkubaexpress.com if you need help confirming fitment.

Most of our products feature tool-free or quick-lock installation using included hardware. Some heavy-duty systems require a hex key or wrench, which is included in the box along with installation instructions.

Weight capacity varies by product, ranging from 150 lbs for standard aluminum roof racks to higher capacities for heavy-duty steel systems. Each product page lists the specific weight rating and specifications.

Contact us before installation if possible. If a fitment issue arises, we can help troubleshoot or process a return for an unopened, uninstalled product within our 30-day return window.

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website. Contact us if you haven't received tracking within 3 business days of ordering.

If your package is marked as delivered but you can't find it, check with neighbors and around your property first. If still missing after 24 hours, contact us and we will work with the carrier to locate it or send a replacement.

If you need to change your shipping address, contact us immediately at info@merkubaexpress.com or call +1 (740) 501-9591. We can update the address if the order hasn't been processed yet.

You can reach us by email at info@merkubaexpress.com, by phone at +1 (740) 501-9591, or through our contact form on the Contact page. Our business hours are Monday–Friday, 9am–6pm EST.

We respond to all email inquiries within 24 hours during business days. For urgent fitment questions before an order, calling us directly at +1 (740) 501-9591 is the fastest way to get help.

We are an online-only store based in Frewsburg, NY. All orders are shipped directly to your door with free shipping anywhere in the United States.