At Merkuba Express, we know your gear needs to arrive safely and on schedule. Here is everything you need to know about our shipping process.
We offer free standard shipping on every order within the United States. There is no minimum purchase requirement. Whether you are ordering a compact aero base clamp or a complete heavy-duty track mount system, shipping is always free.
Orders are processed within 1-2 business days after placement. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order ships.
Please note that delivery times are estimates and may vary during peak seasons or due to weather conditions.
Some of our larger roof rack systems and cargo carriers ship in oversized boxes. These items may require additional handling time and are shipped via ground freight carriers equipped to handle longer packages safely.
We currently ship to all 50 United States. We do not ship internationally at this time. If you are located outside the United States, please check back as we are working on expanding our shipping capabilities.
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us at info@merkubaexpress.com.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately at info@merkubaexpress.com or call +1 (740) 501-9591.
If your package arrives damaged, please contact us within 48 hours of delivery at info@merkubaexpress.com. Include your order number and photos of the damage. We will send a replacement at no additional cost.
If your package is marked as delivered but you cannot find it, please check with your neighbors and around your property first. If the package is still missing after 24 hours, contact us and we will work with the carrier to locate it or send a replacement.
If you have any questions about shipping, please reach out to us: