We want you to be confident in every roof rack, mount, and accessory you order from Merkuba Express. If something is not right, we are here to help.
Unopened and unused products can be returned within 30 days of delivery for a full refund. The product must be in its original packaging and in the same condition as when you received it.
For safety and quality reasons, the following items cannot be returned:
To start a return, please follow these steps:
Return shipping costs are the responsibility of the customer, except in cases where the product arrived damaged or the wrong item was sent. In those cases, we will provide a prepaid return label at no cost to you.
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 3-5 business days for the refund to appear on your statement.
If your product arrives damaged or defective, contact us within 48 hours of delivery at info@merkubaexpress.com. Include your order number and photos of the damage. We will send a replacement at no additional cost or issue a full refund, whichever you prefer.
If you receive the wrong product, please contact us immediately at info@merkubaexpress.com. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect product.
If a roof rack or crossbar does not fit your vehicle as expected, contact us before installation. We can help troubleshoot fitment or process a return for an unopened, unused product.
Orders can be cancelled within 12 hours of placement. After 12 hours, the order may have already been processed and shipped. To cancel an order, email info@merkubaexpress.com with your order number as soon as possible.
Questions about returns or refunds? Contact us: