Privacy Policy

At Merkuba Express, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect the following types of information when you shop with us:

• Contact information: Name, email address, phone number, shipping address
• Order information: Products purchased, order history, payment method (we do not store full card numbers)
• Communication data: Emails and messages you send to us
• Technical data: IP address, browser type, device information, pages visited

How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and shipments
• Providing customer support and handling returns
• Sending promotional emails (only if you opt in)
• Improving our website and product offerings
• Preventing fraud and ensuring transaction security

Payment Security

Your payment information is processed through secure, encrypted payment channels. We do not store your full credit card number or CVV on our servers. All payment data is handled by PCI-compliant payment processors.

Cookies

Our website uses cookies to enhance your shopping experience. Cookies help us remember your cart contents, preferences, and browsing behavior. You can disable cookies in your browser settings, but some features of our website may not function properly.

Third-Party Services

We may share non-personal data with trusted third-party services for analytics, marketing, and website optimization. We do not sell your personal information to any third party.

Data Retention

We retain your order information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time, subject to legal requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about our Privacy Policy or how we handle your data, please contact us:

• Email: info@merkubaexpress.com
• Phone: +1 (740) 501-9591
• Address: 1106 Frew Run Rd Lot 8, Frewsburg, NY 14738, United States